Service for trains & locomotives
All-Round Service - for trains and locomotives

Over recent years numerous new railway transport companies have emerged. In order to succeed on the market they need individual service concepts assuring economic efficiency, and with limited workshop infrastructure and low staff numbers. 

ALSTOM Transport in Germany has optimized its complete range of services with regard to these aspects. It includes a comprehensive repair, maintenance and spare parts service for multiple units and locomotives. Additionally, quick accident repairs as well as the modernization of vehicles and components is provided. An efficient on-site service team is available around the clock. We also offer a locomotive rental pool.

In the course of the Europeanization of railfreight transport, ALSTOM has developed a specific locomotive type for cross-border traffic between Germany and the Netherlands (BR 203). Developments for further countries are planned.

Scope of services for multiple units and locos - from spare parts supply through maintenance management to locomotive rental

Spare parts supply:

ALSTOM offers an availability of spare parts for trains and diesel locomotives within 24 hours in Germany and within 48 hours in the rest of Europe. Spare parts can be ordered around the clock via a 24-hour hotline or via the internet service E-Trade. For a majority of the parts, a central stock has been established in Salzgitter.

Overhaul of components:

The regular overhaul of components, e.g. powerpacks, bogies, wheelsets, hydraulic transmissions etc. is also part of the programme.

Accident repairs:

Small repairs are carried out by the operator and/or the ALSTOM personnel on-site, whereas heavy repairs are performed at the service site in Stendal. Furthermore, damage assessment by accident managers and vehicle designers is available.

General inspections according to § 32 (2) EBO:

Heavy maintenance at the site in Stendal in accordance with legal regulations - the contents are coordinated with the operators.

Modernization/refurbishment:

Modular modernization can be carried out in several steps ranging from partial to complete modernization of vehicles and components. It covers the installation of modern interior fittings, the complete modernization of locomotives and the complete refurbishment of trainsets. ALSTOM is specialized in the refurbishment of the diesel locomotives V100 offered for sale in the modernized version, BR 203. Each year, about 50 modernized locos leave the works in Stendal.

Besides the ICE 1 bistro cars, ALSTOM also refurbished the power cars of the legendary TEE train by order of the DB museum in Nürnberg.

Maintenance contracts:

Full vehicle service combined with excellent availability. In the scope of a maintenance contract, ALSTOM ensures the maintenance of the 49 diesel motor units of the Landesnahverkehrsgesellschaft Niedersachsen mbH for 15 years.

Maintenance management

Optimization of the maintenance system (maintenance intervals, materials used, etc.) and optimization of the workshop infrastructure.

Rail car rental:

As a back-up solution or for bridging the period between order and delivery, the customer can rent 10 locomotives and one diesel motor unit including one BR 203 locomotive for the cross-border traffic with the Netherlands.

On-site service:

Our service personnel works around the clock to carry out inspections as well as preventive and smaller corrective maintenance operations throughout Germany, such as the inspection of safety and radio equipment.

Bundling of competencies between Stendal and Salzgitter:

Sales and project management teams comprising employees of ALSTOM LHB in Salzgitter (Lower Saxony) and ALSTOM Lokomotiven Service in Stendal (Saxony-Anhalt) have been brought together. At the service site in Stendal, the competencies of both teams are bundled and synergies are used to offer a complete service spectrum. In principal, maintenance is integrated in the production process and allows a direct cross-linking of information.

The ALSTOM Lokomotiven Service GmbH is a joint venture with the Deutsche Bahn AG founded in November 2002 to open new markets at home and abroad. Since then, 6.3 million Euro have been invested in the modernization of the site.

Stendal - a site with tradition More than 130 years ago, the "Centralwerkstatt für Lokomotiven und Wagen" was one of the first industrial firms in the city of Stendal. From 1920 to 1979, more than 25,000 steam locomotives were refurbished in the future railway repair works of the Reichsbahn and since 1968, also diesel locomotives. Today, maintenance, modernization and sale of diesel locomotives of the family V100 are on the programme. By order of the DB museum in Nürnberg, the ALSTOM Lokomotiven Service in cooperation with the Deutsche Bahn AG also refurbished the former parade train of the Deutsche Bundesbahn, the legendary Trans-Europa-Express (TEE) of 1957.

Ordering spare parts by mouse click In the future, ALSTOM?s customers can order their spare parts in the Internet - simple and comfortable via E-Trade, the new online ordering service. Transport authorities can order spare parts at competitive prices from the central stores in Salzgitter and Stendal. The parts can be delivered within 24 hours. Especially convenient: The spare parts can be identified by means of the current design drawings. E-Trade can be tested on the ALSTOM stand!

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